FAQs

• Electrified fencing - If signal goes through elecritified fencing the signal can deteriorate.
• Tennis court fencing - Signal going through tennis court fencing to your base station can deteriorate throughput.
• Dense tree growth - If in line with your base station, can deteriorate signal.
• Burglar proofing - Can cause your signal to deteriorate. Place device antenna past the steel bars.
• Walls - Walls bounce signal. Try to place the device to have a clear line to the base station.
• Window tinting - Certain types of window tinting deteriorate signal quality.
• Security gates - If working in a office with a security gate the bars may deteriorate the signal quality.
• Steel window blinds - They can reflect your signal. Open them to improve signal.

• Windows XP
• Windows 2000
• Windows Vista
• Apple Mac version X or later
• Linux

• UTU and UTD USB drivers are not compatible due to software incompatibility
• UTC is not compatible, as Apple Intel Duo based laptops no longer use PCMCIA, replaced by ExpressCard The only option currently available for this range of laptops is UTD using Ethernet.

• Additional Data Carry Over applies to additional data bundles purchased during a month
• Unused portion of the additional data bundle will only be carried over
• The unused portion of the additional data bundle will only be carried over to   the month following that in which it was bought (i.e. valid until the end of the following month).
• Standard data bundles forming part of the subscription packages will be carried over to the next month if not utilized
• Available from 01 July 2006 ( all unused data bundles bought in June 2006 will be carried over).

• Check the coverage maps online.
• Phone line busy is a sign that your signal has deteriorated or you’re in a low coverage zone.
• Remove and reinsert the UT device.
• Get an antenna.
• Reboot the PC.
• Check if Ethernet port is OK (UTD) or that the dialup interface is enabled (UTC)
• Call the support centre to assist further if the above has not helped.

• Check the coverage maps on the website and boost your signal with an antenna.
• Download the latest Firmware updates for your device.
• Move your device to a location more conducive to better signal.

• Check if there is signal or check your link status on the IB icon on your task bar if connected through USB or on a UTC device.
• Check if UT is connected correctly & all cables (e.g. Ethernet cable between UTD and PC)
• Check all ports, Ethernet/USB on your operating system to ensure that they are fully functional.
• Check that the virtual network has not been disabled or deleted. This can be checked under your network connections.
• Check if connecting through a router – if so check PPPoE settings i.e. username, password.
• Bring the UT device for testing at the iBurst office or your local supplier.
• If all above fail contact the Support Centre or your local supplier.

• Bandwidth reports are mailed daily to your E-mail address.
• Logon to the bandwidth monitor to see your bandwidth status.

• Check your antivirus isn't stopping your outgoing mail.
• Check your SMTP setting in your mail client is correct : smtp.iburst.co.za
• Remember: if you're on a network only 4 mails can be sent out concurrently.
• Server should be in “host forwarding mode” (NOT “DNS delivery mode”).
• Server response setting set to 180 seconds.
• Maximum mail size must be less than 2 GIG.
• Maximum number of recipients per message = 30.
• Check that your MTU is set to the correct size
  
  If all of the above are of no assistance please contact the Support Desk.

• Login to Your Account to ensure that the account works.
• Check SMTP and POP3 settings are:
  smtp.iburst.co.za,
  pop3.iburst.co.za.
• Use iBurst’ SMTP server to prevent spam.
• If you are using iBurst on a network:
  Only 4 mails can be sent out concurrently,
  Server should be in “host forwarding mode” (NOT “DNS delivery mode”),
  Server response setting set to 180 seconds,
  If all of the above are not of assistance please call the Support Desk.

• Windows XP
• Windows Vista
• Windows 2000/Me/98SE
• Mac OS X
• Linux (over Ethernet)

• When you reach your CAP on packages 1G & above you’ll be throttled to a 64k line which makes it slower.
• Your UT might need to be moved around to improve your signal quality resulting in faster speeds.
• Are you doing Peer-to-Peer? This is not a prioritised function on our network and therefore does not get full download rates.
• Uploading is slower (peak rate of 345 kbps as opposed to downlink speed of  up to 1 Mbps - depending on signal quality)
• Check MTU settings – set MTU’s to 1392.

• Install a wireless router and connect to this via your computers wireless interface.
• Lay an Ethernet network cable (straight configuration) to the preferred location and use the Ethernet network adapter on the iBurst device for connectivity.
• Move your computer to the preferred location.
• Additional RF Extensions can be added to the standard 5m supplied. These are in the lengths of 5m or 10m. This is recommended as a last resort as additional cable results in a reduction in the signal quality received.

Yes you can.  Opting out of Pay-per-use means that upon reaching your data limit for the month, your service will be capped and you will have to buy a bandwidth booster to stay connected.  If you would prefer to opt out of Pay-per-use, click here. 

Yes.  ADSL technology splits your existing phone line into two channels. One channel handles voice communication while the other channel is used for high-speed internet access. This allows you to enjoy fast, always-on Internet, and still make voice calls on the same line!

First you will have to cancel your ISP services contract with your existing ISP.  Allow enough time for this so that you are not paying for two services at once.

ADSL is fast, always-on broadband internet that connects using a fixed telephone line. 

All our new packages are automatically activated with Pay-per-use.  This means that if you reach your data limit for the month, instead of being capped, your service will continue and you will be charged per MB for the extra data you use, rounded up to the next MB.  If you don't wish to have the Pay-per-use service and would prefer to top up using a bandwidth booster or to be capped upon reaching your data limit, click here to opt out.

• Download 290 MP3s, or
• 200 Video Clips, or
• 20 000 word documents (@50KB per document), or
• 4.5 hours of video conferencing, or
• send 200 000 emails (without attachments), or
• browse over 36 000 web pages, or
• use 3000 iCall™ Minutes

Please note: these numbers are only estimates, and may vary according to content, quality, length etc.

When you have reached your cap, bandwidth boosters allow you to buy bulk bundles of additional data for less.  To buy a bandwidth booster, click here.

• Call 0877 20 20 20 (0877 20 20 20) to arrange a date and time for a Dial a Nerd technician to visit you. Remember to have your iBurst account number and voucher handy
• A technician will visit you at the agreed time to assist you. Kindly note that this free offer is restricted to a maximum of 1 hour and only for the services listed above. 
• Dial a Nerd will only provide this free service to customers within a 10km radius of one of their branches

• iBurst modem installation
• Optimising signal for faster internet speed
• How to use iBurst to connect to the internet
• Email set-up
• Dashboard installation
 

• Broadband
• Assured Premium (Uncontended)
• Assured Standard (Low contention)
   

No. The installed equipment will consist of a fixed antenna which the customer will not be able to move to another location.  Should a customer require the equipment to be moved then a new installation will be required which will be coordinated by the projects team.

• iBurst WiMAX can provide the customers (e.g. businesses) with an assured Quality of Service (QoS) - it is effortless, reliable, constant and fast.
• The customers receive the data transfer rate according to their specific requirements.

iBurst WiMAX is available on a 24-month or month-to-month contract basis. Customers can choose to either purchase the CPE upfront or have the cost included as part of the subscription bundle.

Only iBurst WiMAX approved Customer Premise Equipment (CPE) can be used to provide an iBurst WiMAX connection.

There are 3 iBurst WiMAX service offerings to choose from, each with different service options: 

iBurst WiMAX (Worldwide Interoperability Microwave Access) is a new generation technology that is a wireless alternative to leased line and ADSL which offers connectivity to small, medium and large businesses. iBurst WiMAX is similar to WiFi, the biggest difference is that iBurst WiMAX operates at much higher speeds, over greater distances and can be used by a greater number of users.
iBurst WiMAX can offer an assured Quality of Service (QoS), which ensures the customer receives the data transfer rate that they have subscribed to.

Initial deployment of the iBurst WiMAX sites will be in Johannesburg and Pretoria, with a smaller footprint in Durban and Cape Town. 

Small, medium and large business owners would benefit from this service.

Yes, you do. Click here to register for iBurst

Yes, you need to own a legal version of the game to be able to play in a tournament

No, sorry - not for HSDPA customers.  At this stage, only iBurst Wireless and ADSL customers can sign up for iGame
 

Fax over VoIP is unstable, and the office in a box does not support this solution, you would only be able to utilise your fax machine, if you had a Telkom line.

iBurst will not be able to assure the quality of your voice as your bandwidth will be used for the data as well, ie. Your calls will be affected depending on how much data you are using at that time.

In addition to this, all packages are bundled with an iBurst modem; you can then dedicate the new modem for their voice only, and use the other modem for your data.

Your cordless phone needs to be within 30 metres radius of your PBX unit, thick walls between the PBX unit and the cordless phone may also affect the signal connection to your cordless phone.

Ensure that the batteries inside the phone are fully charged.

Please check that you have purchased sufficient iCall™ vouchers, you can do this via the iBurst website.

Yes, as an iBurst subscriber, you can access our Wi-Fi service through the iBurst website.

No, all existing and new subscribers will automatically be signed up for Wi-Fi, linked to the contract that you signed up for.

• You must have an active iBurst contract, before the iBurst Wi-Fi service can be utilised.
• Download the Connection Manager
• If you have internet access: You will need to purchase vouchers in order to utilise this service.
• If you are at a hotspot with no internet access: You will need to purchase vouchers in order to utilise this service.
• Enter your iBurst username and password in the Connection Manager.
• Please ensure that your Wi-Fi device security functions are enabled.
• Now you are ready to surf the web in any one of our hotspot which can be view via the hotspot locator  or the Connection Manager.

As a valued iBurst customer, the Wi-Fi subscription is free of charge!! So you only need to purchase vouchers as and when you need Wi-Fi access.

Wi-Fi access is charged on a pay as you go basis:
• Local usage charged per MB and International charged per minute.
• International minutes charged in Rands, at a flatrate offered for any destination.

Vouchers are available in either R50/R100/R200 denominations and only expire after 12 months if not utilized

A Wi-Fi enabled laptop computer/ PDA.
Wi-Fi Connection Manager software, which you must download before you go to a hotspot
Ensure that you have funds in your Wi-Fi account by purchasing vouchers via the iBurst website
 

Wi-Fi Connection Manager software dynamically facilitates a connection to the local and international Wi-Fi hotspot network. The Connection Manager provides access to 80 plus hotspot networks around the world. This equates to 110 international hotspots and 65 plus local hotspots incl Wireless G hotspots. found at airports, hotels, conference centre’s, coffee shops, shopping malls etc, including
• 840 Airports
• 14 000 Hotels
• 20 000 Coffee shops/restaurants

Simply put, Wi-Fi’s Connection Manager:
• Simplifies connectivity to the Internet.
• Allows for automatic software configuration.

You can either log into the iBurst website and click on the “hotspot locator” or click on the “locator” tab on your connection manager, this will give you an easy to navigate directory of all the available Wi-Fi hotspots which you can use.
 

You can download the Connection Manager from the iBurst website.

In the case of hardware failure or warranty queries you need to contact the manufacturer directly. An Acer laptop is currently being offered, therefore you may phone Acer directly on 0861 653 653.

No. Only the following packages on 36-month contracts qualify for the promotion:

• iBurst Wireless 1
• iBurst Wireless 2

Only available with USB Modems.

No. The 7-day cancellation rule does not apply to this promotion.
It is therefore very important that you make sure you have sufficient coverage before signing up.

The laptop has a 1 year standard warranty, however iBurst is providing the customer with a 3 year extended warranty on the Acer EX5630EZ.861 653 653.

The bundle will be invoiced as per standard contract invoicing.

You will receive the advertised laptop, with a laptop bag, an iBurst Wireless USB Modem and a Dial a nerd voucher.

Laptop, modem, laptop bag and Dial-a-Nerd voucher will be delivered to the customer directly.

The bundle is available through Direct Sales and Reseller channels only.

The customer can expect delivery within 3 days from contract activation.

An Acer Extensa EX5630 EZ with the following specifications:

• Pentium dual Core T4200 2.0Ghz CPU
• 1GB RAM (Memory)
• 160GB HDD (Harddrive)
• Wireless
• Bluetooth
• DVD/RW
• Vista Business with the XP Pro Recovery CD

An Acer laptop is currently being offered therefore you may phone Acer directly on 0861 653 653.